Docusign is a global leader in electronic signature and Intelligent Agreement Management, powered by the Iris AI engine and AI Contract Agents. Delivered and supported in Malaysia by EDMS Consultants.
Agreements stop being static PDFs and become connected data your whole business can act on.
Docusign enables organisations to prepare, sign, act on and manage agreements digitally, replacing manual, paper-based processes with secure, automated workflows.
With its Intelligent Agreement Management (IAM) platform powered by the Iris AI engine and AI Contract Agents, Docusign connects the entire agreement lifecycle, from creation and negotiation to execution, storage and analysis.
An enterprise-grade suite of agreement capabilities that accelerates deal cycles, reduces legal and compliance risk and improves visibility across Legal, Sales, HR, Procurement and Finance.
A centralised platform to create, commit, manage and analyse agreements, with AI-powered insights and lifecycle visibility.
Automates routing, approvals, reminders and notifications to reduce delays and manual intervention.
Advanced signer authentication including SMS, email verification, ID checks and multi-factor authentication.
eSignatures that comply with global regulations such as ESIGN, UETA and eIDAS, and other international standards.
Dynamic templates and clause libraries generate contracts quickly while keeping them compliant and consistent.
Detailed audit trails ensure transparency, accountability and regulatory compliance across the organisation.
Pre-built integrations with Microsoft 365, Salesforce, SAP, Workday, ServiceNow and hundreds of enterprise systems.
Cloud-native architecture supporting enterprise-scale deployments with robust security and uptime reliability.
Follow a vendor services agreement as it is drafted in Word, checked by Iris AI, routed for approval, verified and signed on a phone, then tracked in Agreement Manager.
Interactive preview with sample data from a fictional Malaysian company. Names, documents and figures are illustrative. The interface shown is for illustration only and may differ from the actual product.
Transform How Your Organization Prepares, Signs, and Manages Agreements
docusign is a global leader in electronic signature and Intelligent Agreement Management. It enables organizations to prepare, sign, act on, and manage agreements digitally, replacing manual, paper-based processes with secure, automated workflows. With its Intelligent Agreement Management (IAM) platform powered by the Iris AI engine and advanced AI Contract Agents, docusign goes beyond eSignature to connect the entire agreement lifecycle, from creation and negotiation to execution, storage, and analysis, delivering speed, visibility, and compliance across the enterprise.
Established
Customers & Users Worldwide
Countries Supported
docusign delivers a comprehensive, enterprise-grade suite of agreement management capabilities designed to accelerate deal cycles, reduce legal and compliance risk, improve visibility, and drive operational efficiency across departments including Legal, Sales, HR, Procurement, and Finance.
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Legally binding eSignatures compliant with global regulations such as ESIGN, UETA, eIDAS, and other international standards.
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Centralized platform to create, commit, manage, and analyze agreements with AI-powered insights and lifecycle visibility.
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Automates routing, approvals, reminders, and notifications to reduce delays and manual intervention.
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Dynamic templates and clause libraries to generate contracts quickly while maintaining compliance and consistency.
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Advanced signer authentication including SMS, email verification, ID checks, and multi-factor authentication.
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Detailed tamper-evident audit trails ensure transparency, accountability, and regulatory compliance across the organization
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Pre-built integrations with Microsoft 365, Salesforce, SAP, Workday, ServiceNow, and hundreds of enterprise systems.
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Cloud-native architecture supporting enterprise-scale deployments with robust security and uptime reliability.
docusign leverages artificial intelligence to enhance how organizations create and manage agreements, reducing manual review, improving accuracy, and strengthening governance.
AI analyzes contract language to identify non-standard clauses, risks, and missing terms before agreements are finalized.
docusign automatically extracts key terms, renewal dates, obligations, and financial commitments for improved visibility.
Search agreements using natural language queries and metadata filters to quickly find relevant contracts.
docusign offers AI-driven suggestions that optimize routing paths and approval workflows based on agreement type and risk profile. Powered by the Iris AI engine, these recommendations continuously improve based on agreement patterns across the platform.
Monitor agreement turnaround times, bottlenecks, renewal risks, and compliance exposure with real-time dashboards.
Cloud-native infrastructure ensures uninterrupted agreement access, high performance, reliability, and seamless business continuity globally.
Supports eSignature laws and regulations, helping organizations remain fully compliant across industries and borders.
AI-powered insights operate safely within boundaries, ensuring accuracy, compliance, and automated workflow reliability.
SOC 2 Type II, ISO 27001 certified, with AES-256 encryption and strict access controls.
docusign Intelligent Agreement Management (IAM) transforms static contracts into dynamic business assets. Powered by the new Iris AI engine and advanced AI Contract Agents, IAM helps organizations seamlessly prepare, sign, manage, and analyze agreements end-to-end.
IAM connects agreement data across systems, enabling organizations to:
-> Gain real-time visibility into contract status
-> Reduce revenue leakage from missed renewals
-> Improve compliance with automated controls
-> Unlock actionable insights from contract data
Key IAM Capabilities Include:
-> AI-Powered Contract Summarization
Instant summaries of complex legal documents.
-> Enterprise Natural Language Q&A
Ask questions across agreement repositories and receive contextual answers.
-> Automated Metadata Tagging
AI-driven tagging for contract type, expiration, counterparty, value, and risk.
-> Obligation Management & Alerts
Proactive notifications for renewals, milestones, and compliance requirements.
-> End-to-End Lifecycle Visibility
Track agreements from draft to archive within a unified platform.
-> Workflow Builder
No-code tool to design and automate complex agreement workflows across multiple systems.
-> Agreement Manager
AI-powered agreement repository that centralizes contracts, surfacing key terms, critical dates, and obligations automatically.
-> IAM Portfolio — Business Function Solutions
docusign delivers tailored IAM solutions for Customer Experience, HR, Sales, Legal, and Procurement:
• Agreement Prep & Web Forms — streamline agreement creation and data capture before signing
• Agreement Desk & ID Verification — manage agreement review with signer identity verification
• Workspaces, Reporting & Analytics — collaborative agreement workspaces with real-time reporting
Faster Agreement Turnaround
Reduction in Manual Processing
Through Automation & Risk Reduction
docusign integrates natively within Microsoft 365 to bring secure, automated agreement workflows directly into the tools your teams already use every day. Instead of switching between platforms, users can prepare, send, sign, and manage agreements inside familiar Microsoft applications, improving adoption, reducing friction, and maintaining governance.
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docusign + M365 Key integration capabilities include:
-> Send and sign directly within Microsoft Outlook:
Initiate, review, and track agreements without leaving your inbox. Reduce turnaround time by sending documents for signature as part of your everyday email workflow.
-> Prepare and manage agreements inside Microsoft Word:
Draft contracts using familiar templates, insert signature fields directly within Word, and send documents for signature in just a few clicks, eliminating version control issues.
-> Store and manage signed documents in Microsoft SharePoint:
Automatically archive completed agreements in secure SharePoint repositories, ensuring compliance, auditability, and easy retrieval.
-> Trigger automated workflows via Microsoft Power Automate:
Connect agreement data to downstream processes such as approvals, notifications, CRM updates, and ERP systems, reducing manual tasks and operational bottlenecks.
-> Secure authentication with Azure Active Directory:
Enable single sign-on (SSO), enforce role-based access controls, and align agreement security with enterprise identity governance policies.
-> Copilot-ready structured agreement data:
With structured agreement metadata integrated across Microsoft environments, organizations can leverage AI-driven insights through tools like Microsoft Copilot, enabling smarter contract search, risk analysis, obligation tracking, and executive reporting.
By embedding intelligent agreement automation into Microsoft 365, organizations streamline contract cycles, strengthen compliance controls, improve cross-team collaboration, and maximize the value of their existing Microsoft investments, without disrupting established workflows.
At the core of docusign IAM (Intelligent Agreement Management) is structured agreement data, transforming contracts from static PDFs into dynamic, connected business assets. Instead of agreements being stored in silos, docusign enables organizations to extract metadata, obligations, key terms, renewal dates, and risk indicators, making every agreement searchable, reportable, and actionable across the enterprise.
What This Enables:
-> Centralized agreement repository (single source of truth):
Consolidate contracts across departments into one governed system. Eliminate duplicate versions, reduce shadow repositories, and ensure everyone works from the latest approved agreement.
-> AI-driven risk detection and compliance monitoring:
Leverage AI to automatically identify non-standard clauses, missing terms, regulatory exposure, and contractual risks. Proactively monitor compliance obligations and reduce legal exposure.
-> Automated lifecycle management and renewals:
Track milestones, renewal dates, expirations, and obligations with automated alerts and workflows. Prevent missed renewals, revenue leakage, or unintended contract rollovers.
-> Integration with ERP, CRM, HR, and procurement systems:
-> CRM systems for revenue forecasting
-> ERP platforms for financial tracking
-> HR systems for employee contracts
-> Procurement tools for vendor management
This ensures agreements actively inform operational processes rather than sitting in isolated storage.
-> Real-time dashboards and executive visibility:
Deliver actionable insights through dashboards showing contract value, renewal pipelines, risk exposure, approval bottlenecks, and performance metrics, empowering leadership with data-backed decision-making.
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The result is a connected agreement ecosystem that enhances operational control, strengthens compliance posture, and enables smarter, faster decision-making across the enterprise. Agreements are no longer static documents, they become a strategic source of
intelligence powering business performance.
Manual Signing & Delays
The docusign Solution:
-> Legally binding eSignatures from any device, anywhere, in minutes
-> Smart routing with automated reminders to the next signer
-> Real-time tracking of signature status via docusign Dashboard
-> Pre-built workflow templates to standardize contract approvals
Impact: Accelerates signature cycles, reduces manual follow-ups, and speeds up business outcomes.
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Before docusign: Contracts are delayed by lengthy print–sign–scan cycles, waiting on signatures from multiple parties, or being passed around via email. This slows deal closures, delays revenue recognition, and creates administrative overhead.
Compliance & Legal Risk
The docusign Solution:
-> AI-powered clause analysis through docusign Insights to flag non-standard terms
-> Tamper-evident audit trails capturing every action on the document
-> Pre-defined governance policies for document retention and access
-> Standardized templates and role-based approvals
Impact: Reduces legal risk, strengthens compliance, and simplifies audits with fully traceable digital records.
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Before docusign: Organizations struggle to ensure contracts comply with legal, regulatory, or internal policies. Manual processes make audit trails incomplete and risk exposure hard to monitor.
Disconnected Systems
The docusign Solution:
-> Centralized docusign Agreement Cloud repository for all signed and in-progress contracts
-> Native integrations with Salesforce, SAP, Microsoft 365, Workday, and other enterprise platforms
-> API-first architecture for building custom integrations
-> Automated syncing to CRM, ERP, and HR systems
Impact: Eliminates silos, ensures consistent data across systems, and enables smooth end-to-end workflows.
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Before docusign: Contracts are scattered across email, shared drives, and siloed systems, creating inefficiency and version control issues.
Security & Data Protection
The docusign Solution:
-> AES-256 encryption in transit and at rest
-> Granular, role-based access controls within docusign
-> Multi-factor authentication and identity verification for signers
-> Compliance with global standards including ISO 27001, SOC 2, GDPR, and eIDAS
Impact: Provides enterprise-grade security, maintains trust with partners, and protects sensitive business agreements.
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Before docusign: Physical and email-based signatures risk unauthorized access, accidental loss, or tampering. Sensitive contract data may be exposed.
Poor Visibility into Contract Data
The docusign Solution:
-> AI-powered metadata extraction from all agreements
-> Automated notifications for upcoming renewals, deadlines, or obligations
-> Searchable, reportable data through docusign Analytics and dashboards
-> Integration with business intelligence tools for real-time executive insights
Impact: Provides actionable insights, proactive risk management, and improved forecasting for business-critical agreements.
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Before docusign: Tracking obligations, renewal dates, and financial exposure is time-consuming and prone to errors. Teams often rely on manual spreadsheets and fragmented data.
Empowering fast-growing companies with solution-driven, AI-powered solutions built for scale.
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We’ve heard it all. Here’s everything you need to know before working with us.
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