eSignature and Intelligent Agreement Management

Prepare, sign and manage every agreement in one place

Docusign is a global leader in electronic signature and Intelligent Agreement Management, powered by the Iris AI engine and AI Contract Agents. Delivered and supported in Malaysia by EDMS Consultants.

Docusign web app on a laptop and the signing flow on two phones
2003
Established
1M+
Customers and users worldwide
180+
Countries supported
70%
Faster agreement turnaround
Microsoft 365
Outlook
Word
SharePoint
Power Automate
Azure Active Directory
Salesforce
SAP
Workday
ServiceNow
Iris AI
ID Verification
What is Docusign?

Agreements stop being static PDFs and become connected data your whole business can act on.

Docusign enables organisations to prepare, sign, act on and manage agreements digitally, replacing manual, paper-based processes with secure, automated workflows.

With its Intelligent Agreement Management (IAM) platform powered by the Iris AI engine and AI Contract Agents, Docusign connects the entire agreement lifecycle, from creation and negotiation to execution, storage and analysis.

Key features of Docusign

An enterprise-grade suite of agreement capabilities that accelerates deal cycles, reduces legal and compliance risk and improves visibility across Legal, Sales, HR, Procurement and Finance.

Intelligent Agreement Management

A centralised platform to create, commit, manage and analyse agreements, with AI-powered insights and lifecycle visibility.

Workflow automation

Automates routing, approvals, reminders and notifications to reduce delays and manual intervention.

Signer identity verification

Advanced signer authentication including SMS, email verification, ID checks and multi-factor authentication.

Legally binding eSignature

eSignatures that comply with global regulations such as ESIGN, UETA and eIDAS, and other international standards.

Templates and clause library

Dynamic templates and clause libraries generate contracts quickly while keeping them compliant and consistent.

Tamper-evident audit trail

Detailed audit trails ensure transparency, accountability and regulatory compliance across the organisation.

Enterprise integrations

Pre-built integrations with Microsoft 365, Salesforce, SAP, Workday, ServiceNow and hundreds of enterprise systems.

Cloud-native scale

Cloud-native architecture supporting enterprise-scale deployments with robust security and uptime reliability.

Interactive demo

One agreement, from first draft to renewal alert

Follow a vendor services agreement as it is drafted in Word, checked by Iris AI, routed for approval, verified and signed on a phone, then tracked in Agreement Manager.

Interactive preview with sample data from a fictional Malaysian company. Names, documents and figures are illustrative. The interface shown is for illustration only and may differ from the actual product.

Docusign Iris AI

AI-powered agreement intelligence

Docusign uses artificial intelligence to improve how organisations create and manage agreements, reducing manual review, improving accuracy and strengthening governance.

70%
Faster agreement turnaround with Intelligent Agreement Management
Review

Intelligent document review and risk detection

AI analyses contract language to identify non-standard clauses, risks and missing terms before agreements are finalised.

Extract

Clause and obligation extraction

Key terms, renewal dates, obligations and financial commitments are extracted automatically for better visibility.

Search

Context-aware search

Search agreements with natural language queries and metadata filters to find the relevant contracts quickly.

Route

Automated workflow recommendations

AI-driven suggestions optimise routing paths and approval workflows by agreement type and risk profile, powered by the Iris AI engine.

Insight

Predictive insights and analytics

Monitor turnaround times, bottlenecks, renewal risks and compliance exposure with real-time dashboards.

99.9%+ availability
Cloud-native infrastructure for uninterrupted agreement access and business continuity.
Global compliance coverage
Supports eSignature laws and regulations across industries and borders.
AI guardrails
AI-powered insights operate within boundaries for accuracy, compliance and reliable workflows.
Enterprise security
SOC 2 Type II and ISO 27001 certified, with AES-256 encryption and strict access controls.
Docusign and Microsoft 365

Agreements inside the tools your teams already use

Docusign integrates natively with Microsoft 365, so teams prepare, send, sign and manage agreements without switching platforms, improving adoption and keeping governance in place.

Inbox
Outlook
Send, sign and track agreements without leaving your inbox.
Drafting
Word
Draft with familiar templates and insert signature fields directly.
Records
SharePoint
Completed agreements archived automatically in secure repositories.
Automation
Power Automate
Agreement data triggers approvals, notifications, CRM and ERP updates.
Identity
Azure Active Directory
Single sign-on and role-based access aligned with identity governance.
AI
Microsoft Copilot
Structured agreement data ready for AI-driven search and reporting.
Enterprise apps
Salesforce, SAP and Workday
Agreements inform CRM, ERP, HR and procurement processes.

IAM capabilities

Summaries
AI-powered contract summarisation
Q and A
Natural language questions across agreement repositories
Tagging
Automated metadata for type, expiry, counterparty, value and risk
Alerts
Obligation management and renewal notifications
Local delivery
EDMS Consultants, Kuala Lumpur

What it enables

A centralised agreement repository as the single source of truth
AI-driven risk detection and compliance monitoring
Automated lifecycle management, so renewals are never missed
Integration with ERP, CRM, HR and procurement systems
Real-time dashboards and executive visibility

Electronic signatures are recognised under Malaysia's Electronic Commerce Act 2006. Whether a document can be signed electronically depends on its type and jurisdiction.

Why Docusign?

From paper-based bottlenecks to intelligent agreement automation

Manual signing and delays

Accelerates signature cycles, reduces manual follow-ups and speeds up business outcomes.

Before

Contracts are delayed by print, sign and scan cycles, waiting on multiple parties or being passed around by email, which slows deal closures and revenue recognition.

With Docusign
Legally binding eSignatures from any device, anywhere, in minutes
Smart routing with automated reminders to the next signer
Real-time tracking of signature status and pre-built approval templates

Compliance and legal risk

Reduces legal risk, strengthens compliance and simplifies audits with fully traceable digital records.

Before

It is hard to ensure contracts comply with legal, regulatory and internal policies, and manual processes leave audit trails incomplete and risk exposure hard to monitor.

With Docusign
AI-powered clause analysis flags non-standard terms
Tamper-evident audit trails capture every action on the document
Governance policies, standard templates and role-based approvals

Disconnected systems

Eliminates silos, keeps data consistent across systems and enables smooth end-to-end workflows.

Before

Contracts are scattered across email, shared drives and siloed systems, creating inefficiency and version control issues.

With Docusign
A central repository for all signed and in-progress agreements
Native integrations with Salesforce, SAP, Microsoft 365, Workday and more
API-first architecture and automated sync to CRM, ERP and HR systems

Security and data protection

Provides enterprise-grade security, maintains trust with partners and protects sensitive agreements.

Before

Physical and email-based signatures risk unauthorised access, accidental loss or tampering, exposing sensitive contract data.

With Docusign
AES-256 encryption in transit and at rest
Granular, role-based access controls and multi-factor authentication
Compliance with ISO 27001, SOC 2, GDPR and eIDAS

Poor visibility into contract data

Delivers actionable insights, proactive risk management and better forecasting for business-critical agreements.

Before

Tracking obligations, renewal dates and financial exposure is slow and error-prone, with teams relying on spreadsheets and fragmented data.

With Docusign
AI-powered metadata extraction from every agreement
Automated notifications for renewals, deadlines and obligations
Searchable, reportable data and dashboards for executive insight

Solutions built on Docusign IAM

Tailored Intelligent Agreement Management for customer experience, HR, sales, legal and procurement.

Agreements become a strategic source of intelligence, from the first draft to the last renewal.

testimonial

Voices of Success

Empowering fast-growing companies with solution-driven, AI-powered solutions built for scale.

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“M‑Files outperformed the competition in our time savings and cost reduction initiatives, supporting our growth trajectory and helping us deliver client reports faster with minimal operational impact.”
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“There has been a tremendous time savings. Fiix has been a lifesaver as we continue to scale. I honestly don’t know how we would work without Fiix and having all the info and data available at my fingertips.”
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“Thanks to Nuix, we processed over a million records in 48 hours on a single laptop and completed an otherwise impossible job with full confidence.”
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“Given the growing number of sales representatives working with us, our partnership with DocuSign has been invaluable in supporting our objective to work with more clients than ever before.”

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“IntelliPERMIT has raised safety awareness on site with detailed risk info and enforced site rules that improve compliance and outcomes.”


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Frequently Asked Questions

Common questions about Docusign, Intelligent Agreement Management and how EDMS Consultants delivers it in Malaysia.

What is Docusign Intelligent Agreement Management?
Are electronic signatures legally recognised in Malaysia?
What does Docusign Iris AI do?
Does Docusign work with Microsoft 365?
How does Docusign keep agreements secure?
Can Docusign connect to our CRM, ERP and HR systems?
How does Agreement Manager help with renewals and obligations?
What support does EDMS Consultants provide for Docusign?

See Docusign on your agreements

Walk through eSignature, Intelligent Agreement Management and Microsoft 365 workflows with your own templates. EDMS Consultants delivers and supports Docusign in Malaysia.

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